About the Role 

You will:

• Provide a high quality, professional reception service for clients accessing Primary Care services
• Liaise effectively with clients and visitors from varied cultural backgrounds while using empathy, tact and discretion while maintaining confidentiality and awareness of the need to respect others
• Operates in accordance within the direction of Medical Reception Guidelines
• Handle all phone enquiries and refer clients and visitors to the most appropriate person and/or service area in a swift and timely manner
• Undertake associated administrative support work
• Extensive contacts required with employees of Nunkuwarrin Yunti, visiting medical and professional experts and members of the public
• Ensure Clients receive friendly, professional services which meet their individual needs, and are within the guidelines, policies and procedures of Nunkuwarrin Yunti
• Deliver a quality, efficient reception service to clients and callers in professional and courteous manner ensuring clients are attended to in a timely manner
• Use effective listening and decision-making skills while handling distressed or difficult clients
• Demonstrate proficient use of multi-line switchboard, courteously responding to all callers, and taking action as required
• Maintain reception area in a clean, tidy state, including wiping down counters, doors & windows as necessary. Ensuring the work area is tidy at the end of each day and any confidential material is securely store

Provide administrative support services to the Health Clinic by:

• Maintaining and creating client health files as required and ensuring confidentiality of information is maintained
• Responsible for scanning of medical documents for Health Services into Communicare
• Liaise with drivers to ensure daily client pick up and returns are organised
• Receiving patients and arranging consultation appointments
• Maintaining the reception area and waiting in a clean, tidy state
• Undertake other general administrative duties as required
• Participate in training for professional development and self-car
• Undertake regular performance development reviews

About You 

You bring:

• A minimum of a Certificate 2 in Business Administration (Medical) or a minimum 1-3 years of experience working in a similar role.
• Excellent work ethic with impressive time management skills while working under minimum supervision and being able to prioritise workloads and meet deadlines.
• Excellent communication skills which can be delivered in all forms, with the demonstrated capacity to handle difficult and/or distressed clients diplomatically.
• Professional dress code and present a positive, courteous, welcoming and professional image with well-developed interpersonal and communication skills, including written and verbal.
• Previous experience using a multi-line switchboard working on reception and dealing with members of the public.
• Liaise effectively with clients and visitors from varied cultural backgrounds while using empathy, tact and discretion while maintaining confidentiality and awareness of the need to respect others.
• Demonstrated capacity to handle difficult and/or distressed callers diplomatically.
• Willingness to work as part of a team and contribute in a positive manner to the work of BSSU and Health Services units and the broader objectives of NY.
• Experience in using MS Office Suite packages